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These terms set out how your q63com account works, what we expect from you, and what you can expect from us. Access to the platform and any transactions made through it — including those via GrabPay or InstaPay — are subject to these conditions and to local law in your eligible region.
By opening and using a q63com account, you confirm that you have read and accepted these terms in full. They govern every interaction you have with the platform — from logging in and browsing sports markets to funding your wallet via GrabPay or InstaPay and placing activity across our casino and sportsbook categories. We may update these terms when our services change or when we are required to do so under applicable rules. When a material change is made, we will notify you through your registered contact details or via an in-account message. Continued use of your account after a change is published counts as acceptance of the revised terms. Access to q63com depends on local law and is available only in eligible regions. Where local law does not permit the activities described on this platform, these terms do not extend or create any right to access. If you are uncertain whether access is permitted in your location, you should seek independent advice before registering or transacting. We do not make eligibility determinations on your behalf.
These terms apply specifically to your q63com account and the activity conducted through it. Understanding the scope prevents confusion when you encounter a third-party service connected to the platform.
Logging in, account registration, identity verification, session management and any changes you make to your profile are all governed by these terms. How you open and maintain your account is the core subject of this policy.
Wallet funding and withdrawal requests processed through GrabPay or InstaPay fall under this policy. The limits, verification steps and processing instructions shown in your account at the time of a transaction also apply and may be updated independently.
Game titles available in the lobby, sports markets, odds displays and any promotional content published on q63com are covered. We aim to keep content accurate, but availability across categories may vary based on your region and the applicable rules at the time.
Payment processors, game studio software and any external links you follow from our site operate under their own terms. We are not responsible for those third-party terms, and this policy does not extend to services we do not control.
You have several practical options available within your q63com account that relate directly to these terms. First, your transaction history — every GrabPay or InstaPay movement, every sports bet settled — is accessible under the History section after you log in. If a record looks incorrect, raise a dispute through the support channel while the relevant transaction is still within the review window shown in your account. If your personal details have changed since registration, you can request a correction through account settings or by contacting support directly. We will ask you to verify the change before it is applied. You also have the right to ask what account data we hold and to request that inaccurate data be corrected. Submit that request in writing via email and we will respond within the timeframe stated in our reply. Closing your account entirely is also an option; the steps are available in account settings, and support can walk you through any step you find unclear.
Access full transaction and activity history in the History tab after login. Both GrabPay and InstaPay movements are itemised with date, amount and status.
Submit a correction request through account settings or via our support email. Verification is required before changes take effect on your registered profile.
If a term is unclear or you believe something has been applied incorrectly to your account, contact support with the relevant transaction reference and the question you need answered.
Closing your account or updating consent preferences can be done through account settings. Support is available to confirm the steps and outcome once a request is submitted.
If any part of these terms raises a question you cannot resolve through your account, our support team is available to help. Reach out using the channel that works for you — responses are handled in the order received, and your account reference helps us locate the relevant record faster.
Send your terms or account query to our support address found in the Contact section of your account dashboard. Include your registered email and the specific section or transaction you are asking about.
The live chat option is accessible after you log in to your account. Use it for faster responses on account access issues, transaction questions or clarification on a specific clause in these terms.
For record-keeping purposes, in-account messaging keeps a written thread of your query and our response. This is the channel we recommend when you need a documented answer about how a term applies to your account.
We take the administration of these terms seriously and apply them consistently across every account. Below is how we approach the key areas you are most likely to have questions about.
Account data you provide — registration details, transaction records, GrabPay or InstaPay activity — is stored and used only to operate and secure your account. We do not sell your data to third parties. Retention periods are set by the requirements applicable to our operating regions.
We use session cookies to keep you logged in and to remember your preferences within the platform. Cookies that are not essential for account function can be managed through your browser settings. Our cookie use is described in the Privacy Policy linked in your account footer.
Your account credentials are your responsibility to protect. We do not ask for your password through any support channel. If you believe your account has been accessed without your permission, use the in-account security option to flag it and contact support immediately.
To update consent preferences, request data correction or ask about retention of your records, contact us in writing through the support email listed in your account. We respond with a timeframe in the first reply so you know when to expect resolution.
These are the questions we receive most often about how our terms work in practice. If your question is not covered here, contact support directly.
No. You accept these terms once during registration and again when a material update is published. Logging in after a revision has been notified to you counts as acceptance of the current version. We recommend reviewing the terms page after any update notification.
If applicable local law affects how these terms operate in your region, we will update the policy and notify you. Access to q63com always depends on local law and eligible regions — if a change in law affects your access, we will communicate that through your registered contact details.
Yes. Open the History tab in your account, locate the transaction and use the query option attached to that record, or contact support with the transaction reference. The review window for a dispute is shown alongside each transaction in your history.
The current version is published on this page with a last-updated date at the bottom. The version in effect at the time of any account action is the version you agreed to when that action was taken. We keep previous versions available on request through support.
We hold your registration details, login history, transaction records — including GrabPay and InstaPay movements — and any support correspondence. To request a summary of the data we hold for your account, submit a written request through the support email listed in your account dashboard.
You can close your account through account settings or by requesting it via support. Data removal is subject to retention requirements set by the rules applicable to our operating region. We will confirm what data can be removed and the expected timeframe in our response to your request.