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These terms set out how q63com operates your account, handles your data and defines the scope of our policy for eligible regions in the Philippines. Access to our platform depends on local law and the eligible region you are in — read these terms before you use the account.
Our policy applies to every action taken within a q63com account — from placing a sports line on PBA Governors' Cup Betting to funding your wallet through GrabPay or InstaPay. The terms here are not a separate document from your account agreement; they are part of the same binding framework you accepted when you opened an account. We collect and process account data to operate the platform, verify transactions and respond to support requests. Data related to your GrabPay or InstaPay deposits is handled through the payment rails those services operate — we do not store full payment credentials on our side. Your account history, including wallet movements, session records and any correspondence with support, is retained for the period required under applicable law in the regions where the platform is available. Access to q63com is conditional on eligibility under local law. We do not assert that this platform is available in all areas of the Philippines or that any specific regulatory approval covers every product we offer. Where local law restricts access, those restrictions apply. If you have questions about whether access in your specific location is permitted, we encourage you to review the eligibility section of your account dashboard or contact our support team directly.
Not every part of your experience with q63com falls under the same policy area. This section clarifies what our terms directly govern, what falls under third-party rules and where the boundary sits between account actions and external services.
Our policy directly governs how you log in, how your session is managed and how account credentials are stored. Any change to your registered details — email, contact number — goes through the account settings screen and is subject to verification before it takes effect.
Deposits and withdrawals processed through GrabPay or InstaPay are subject to both our wallet policy and the terms of those payment services. We record the transaction reference on our side; the payment provider holds its own record under its own terms.
Game content from studios like Pragmatic Play, PG Soft and Habanero is provided under those studios' own content licences. Our policy covers how that content is made available in the lobby and how access to it is controlled at the account level, not the studio's internal licensing terms.
Links or integrations that take you outside the q63com domain — such as a GrabPay checkout page — are governed by the third party's own policy once you leave our environment. We are not responsible for data handling that occurs outside our platform boundary.
You have concrete actions available to you at any point while your account is active. These are not conditional on making a deposit or reaching any account tier — they apply to every registered account in an eligible region. You can review your full transaction history inside the account dashboard after login, including every wallet movement tied to your GrabPay or InstaPay activity. If you believe a record is incorrect, you can raise a correction request through the support channel — the team will verify the record against the system log and respond to your query. You can also ask for a copy of the data we hold on your account; submit that request through the support form and we will respond within the timeframe required by applicable law. If you want to close your account, that option is available in account settings — closing the account does not erase financial records that must be kept under local legal requirements.
Open the account dashboard after login and select the transaction history section. Every wallet movement, including GrabPay and InstaPay entries, is listed with a timestamp and reference number you can use in any support query.
Go to account settings to update your registered email or contact number. Changes require verification before they are applied — follow the confirmation steps shown on screen. Corrections to transaction records must be raised with support directly.
If any part of these terms is unclear, contact support through the help channel visible inside your account. State the specific term or transaction you are asking about so the team can pull the relevant record and respond accurately.
Account closure is handled through the settings screen. Once submitted, access to the lobby, including sports lines and casino categories, is suspended. Financial records required by law are retained regardless of closure — the timeline for this is set by applicable local regulations.
Policy questions are handled through the same support channels as account and wallet queries. Use the method that fits your situation — live chat for quick clarifications, email for formal data requests or correction submissions.
Access live chat through the help icon inside your account. Use this channel for quick questions about account terms, transaction scope or eligibility. The chat is available from within the logged-in account view.
Submit data access requests, correction requests or account closure queries by email. Include your registered account ID and the specific policy area you are asking about so the team can route your request to the right review process.
The help section inside your account dashboard lists policy references alongside wallet and account settings. Check there first for answers to common terms questions — the current policy version shown in your account is the one that applies to you.
Our approach to your data is straightforward: we collect what is needed to run your account and no more. Session data, wallet records and support correspondence are retained for the period required by applicable law in eligible regions. We do not sell account data to third parties.
We use cookies to maintain your login session and remember your account preferences between visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how the lobby and account dashboard display on your device.
Account credentials are stored in an encrypted format. If you suspect unauthorised access to your account, use the account settings screen to change your password immediately and contact support through live chat to flag the session activity for review.
We keep account and transaction records for the period required under applicable regulations in the regions where the platform operates. After the retention period ends, data is deleted or anonymised. You can ask for a summary of what we hold by submitting a request through the email support channel.
When we update these terms, the revised version is posted in your account dashboard and accessible before your next login session. Continued use of the account after a policy update constitutes acceptance of the revised terms — check the dashboard periodically for the current version.
These questions cover what actual account holders ask when reviewing our policy. If your question is not here, reach support through live chat or email with your account ID ready.
Our policy covers the transaction record we hold on our side — the reference, amount and timestamp. GrabPay and InstaPay each operate under their own terms once the payment leaves our wallet interface. If there is a discrepancy, raise it with support and include the payment reference number.
Yes. Submit a data access request through the email support channel with your registered account ID. We will respond within the timeframe set by applicable law in your eligible region. The response will cover account records, wallet history and any support correspondence on file.
Access depends on local law and the eligible region you are in. We do not assert that the platform is available in all areas or under all local frameworks. Review the eligibility information in your account dashboard or contact support if you are unsure whether access in your location is permitted.
Go to account settings to correct your registered contact details or email. For transaction record errors — such as a wallet movement that does not match your GrabPay or InstaPay history — raise the matter through live chat or email support. Include the transaction reference and date so the team can verify against the system log.
Closing your account suspends lobby and wallet access. Financial and transaction records required under applicable law are retained for the legally required retention period regardless of account closure. You can request a summary of what is retained by emailing support before or after closure.
The current policy version is always shown in your account dashboard. When terms change, the update is posted there before it takes effect. Check the policy section of your dashboard after login to see the version that applies to your account at any given time.