Sports / App
This privacy policy explains what data q63com collects when you access our platform, how we use it, and the choices available to you. Availability of our services depends on local law and is open only to eligible regions where access is permitted.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the credentials you set for login. When you use GrabPay or InstaPay to fund your account wallet, we receive transaction reference data from those payment rails to confirm the transfer and update your balance. We do not store full payment credentials on our servers; that data stays within the payment provider's own systems. We also collect activity data — which sections of the platform you visit, how you move between the sportsbook and the casino lobby, and the device type used for access. This helps us keep the platform working the way you expect it to, and it helps our support team resolve account questions faster. Cookies and similar tracking tools are active on the site; you can review and adjust cookie preferences through your browser settings. We do not sell your personal data to third parties. Where data is shared — for example, with payment processors like GrabPay or InstaPay — it is shared only to complete the transaction you initiated. Retention periods follow what is required under applicable law in eligible regions, and we do not keep data longer than necessary for the purpose it was collected.
Transaction reference data from GrabPay deposits is used only to confirm wallet credit. Full payment credentials remain within GrabPay's own systems and are not stored by us.
InstaPay transfer references are logged against your account wallet to match incoming funds. This record is visible in your transaction history after login.
Login credentials and session tokens are stored in encrypted form. We use this data to authenticate your access and to detect unusual activity on your account.
Device type, session duration and navigation path data help us maintain platform performance. This data is not linked to personally identifiable information beyond your account record.
This policy applies to data collected through your direct interaction with our platform — your account, your wallet and the content you access here. It does not extend to third-party services you reach from our platform, and it does not govern data held by payment providers like GrabPay or InstaPay under their own terms. Understanding the boundary between what we control and what a third party controls helps you know where to direct any data question.
Data collected when you log in, verify your account or update your profile falls fully within this policy. This includes login records, verification status and the contact details you provide.
We log the transaction reference, amount and timestamp for wallet movements involving GrabPay or InstaPay. The payment provider's own privacy terms govern the data held on their side of the transfer.
Your interaction with the sportsbook, casino lobby and account dashboard is recorded as activity data under this policy. Game session data from studio titles in our lobby is included in this scope.
Links to external sites, payment provider portals or studio support pages take you outside our policy boundary. We have no control over data practices at those destinations and cannot speak to them.
You have practical choices over the data we hold on your account. To review what we have on record, log in and check the account details section — your profile, contact information and wallet history are all visible there. If something is incorrect, you can update most fields directly from your account settings page. For details that cannot be changed through self-service — such as identity verification records — you can raise a request through our support channel and our team will assist you. If you want to ask a question about data retention, what we collected or why, the support contact path is available at any time through the help section after login. We aim to respond to data enquiries within the timeframe required under applicable rules for eligible regions. Closing your account does not delete all records immediately; some data is kept for the period required by law before it is removed from our systems. The current retention period applicable to your account is available on request through support.
Log in and open the account details section to see your profile data, verification status and wallet transaction history. No request to support is needed for this step.
Most profile fields can be edited directly in account settings. For identity verification data, submit a correction request through the support channel and our team will process it.
Use the help section after login to send a data enquiry. Tell us what record you are asking about, and we will confirm what we hold and why it was collected.
Account closure requests are handled through support. Note that some records are retained for the legally required period after closure before being removed from our systems.
If you have a question about this privacy policy — a specific record, a correction request or a general data enquiry — use the contact paths below. Our support team handles data questions alongside account and wallet queries, so the same channel works for all of them. Access depends on your region and on local law where our services are available.
Open the live chat widget from any page after login. Describe your data question in the first message and our team will respond in the same session.
Send your data enquiry to the support email address shown in your account help section. Include your registered account name and a clear description of your request.
The help section inside your account dashboard links to frequently asked policy questions and the current contact paths. Check there first — many data questions are answered without needing to contact support.
We apply encryption to stored credentials and session tokens so that your login details are not held in plain text. Cookie activity on the platform can be reviewed through your browser's privacy or cookie settings — we do not require you to accept all cookies to use the account, though some functional cookies are needed for login sessions to work correctly. Data linked to your account wallet — including GrabPay and InstaPay transaction references — is retained for the period required under applicable law and is not accessible to parties outside our platform except where a transaction requires it. If you believe your account data has been accessed without your permission, contact support immediately through the live chat path shown in your account dashboard.
Login passwords and session tokens are stored in encrypted form. We do not store plain-text credentials at any point in the account creation or login process.
Cookies active on our platform can be reviewed and adjusted in your browser settings. Functional cookies required for login sessions are noted separately from analytics or preference cookies.
We keep your data only for as long as required by applicable law in eligible regions. Once the retention period expires, records are removed from our active systems.
Your account data is accessible only to our support and operations teams where a specific account task requires it. We do not share your data with third parties beyond payment processing for transactions you initiate.
Here are the questions we hear most about how we handle your data. If your question is not here, the support channel in your account dashboard is the fastest path to an answer.
We collect the name, contact details and login credentials you provide during registration. Once you use the platform, we also collect activity data — pages visited, session duration and device type — to maintain account and platform performance.
No. We receive a transaction reference and confirmation from GrabPay or InstaPay to credit your wallet, but full payment credentials remain within the payment provider's systems. We do not store card or e-wallet login data on our servers.
Log in and open the account details section. Your profile information, verification status and wallet transaction history are all shown there. For records not visible in self-service, send a request to support through live chat or the support email listed in the help section.
Most profile fields are editable directly from account settings after login. For identity verification data that cannot be self-edited, raise a correction request through the support channel and our team will handle it within the timeframe required under applicable rules.
Some records are kept for the period required by applicable law even after account closure. The specific retention period can vary by data type. You can request details on the retention period that applies to your account through the support email or live chat.
Contact our support team immediately using the live chat widget in your account dashboard. Describe what you observed and our team will review the account access log and advise on the next steps to secure your account.